Contact Us

I HAVE JUST PLACED AN ORDER. CAN I CANCEL OR CHANGE IT?

Once your order is fully processed and a tracking number is provided, your order can no longer be canceled. You have an option to cancel but you need to be quick about it. Please contact Customer Service immediately, and they will do their best to fulfil your request. We cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.

MY PAYMENT HAS BEEN DECLINED

A payment decline can happen for a number of reasons. Please make sure that the card details such as the card type, validity date, name and your billing address are the same as the card they are registered with.

Occasionally, payment gateways may have issues processing cards that originate from different countries or conflicting IP addresses. If you are sure your card has sufficient funds and no blocks on it, please try using the PayPal checkout function instead. If the problem continues, please enter the details of another card.

We're here to help!

Questions, comments? We love hearing from our customers! 😊

How's your experience with our customer service, products, or website? Your feedback means the world to us—and if your furry friends have thoughts too, we're all ears! 🐾 What would you like to share with us today?

CUSTOMER SUPPORT: support@inspaws.com

WORKING HOURS: Mon–Fri, 9am–6pm

Or fill out the contact form below and our customer service team will be in touch shortly.

Our mailing address for written correspondence (please note returns are sent to our warehouse at a different address. For more info, please see our return policy)