Refund policy
While we're confident your furry friend will love the new item you ordered, you have 30 days to decide if it’s the perfect fit for your furry companion.
Returns are accepted within 30 days of the delivery date as long as they are in original or unused condition. If 30 days have gone since you received the purchase, unfortunately, we can't offer you a refund or replacement.
Return Shipping Costs
All return shipping costs will be covered by the customer, unless there is a manufacturer defect.
Return Conditions
To be eligible for a refund, please make sure the following requirements are met:
- Item(s) must be returned in their original condition, unused, unwashed, and in its original packaging.
- Item(s) must be free of pet hair, fur, odors or stains.
- To complete your return, please include a print-out of your order number, email, plus a little note with the reason for your return.
Refund Policy
⚠ Please do not send returns to the sender's address on the package you received.
To get started, simply contact our customer service team at support@inspaws.com, the return address will be provided to you after we approve your return via email. Returns will not be accepted without submitting the request first.
Please be sure to ship the package with a carrier that can provide tracking. We cannot replace items lost during return shipping if proof of tracking is unavailable.
Refunds will be granted once we've received and inspected the eligible return item. Due to high warehouse volume, please allow 5 to 7 days for return processing. If your return is rejected, please contact support@inspaws.com.
Refunds to your original payment method will be made within 7 business days upon receiving the returned item or cancellation request. The refund time will depend on the payment method. Please contact your card-issuing bank with any additional questions.
Exchanges
Unfortunately, we don't offer exchanges at the moment, customers should follow the return process to receive a refund within 30 days from the date of purchase for their item to their original form of payment and then place a new order for the correct size.
Eligibility & Exceptions
We will inspect all returned products, and only items without damage caused by rough use, washing, improper care, self-repair, or other human factors will be accepted. If you received a defective product due to a quality issue or logistics problem, please inform us when submitting your return request. Otherwise, we reserve the right to reject your return application that does not comply with the conditions of our return policy.
Please note that the following conditions are not considered quality defects:
*Loose threads, raw edges, variations in thickness or texture, and color differences caused by monitor display settings do not qualify as quality issues.
*Returns due to dissatisfaction with style, color, or personal preference are not considered quality issues.
*Damages resulting from use, washing, improper care or maintenance, self-repair, or other human factors do not qualify as quality defects.
*Please refer to our sizing chart before making a purchase, as our service team can only provide recommendations. Returns due to sizing issues are not considered quality defects.
*Due to differences in design and style, slight variations may occur between items of the same size. Please refer to the actual measurements for accuracy.
Support
If you have any questions or concerns about your online order, please email support@inspaws.com with your order number and inquiry title on the subject line.
Please note, our Customer Service staff are not available on weekends. We will do our best to respond as soon as possible during our business hours.