We will process the order within 1-3 business days after payment. Once your order is packed and ready to ship, you will receive an email with your tracking information. Please make sure to check your junk/spam folder as well.

Shipping time can vary depending on the destination region and country. Most of the time, your package will arrive within 7-14+ business days. However, with unforeseen adventures, it might take a scenic 2-3 week route, we strive to deliver your products as quickly as possible. We appreciate your patience and understanding during the delivery process.

Once your order has been shipped, you will receive a shipping confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you didn’t receive this email, please check your spam/promotional folder of your inbox. 

Orders can ship from multiple locations. They typically ship from our warehouse in USA but can come from various locations (Asia, Europe) as well. Your package may be split into more than one package. If that occurs, you will receive multiple emails for tracking information.

Our orders ship with a variety of carriers (FedEx, United States Postal Service, UPS，DHL) depending on the package. We cannot determine which carrier will be used before the order is placed.

We offer free worldwide shipping — yes, we ship internationally! ✈️🌍

We process orders quickly! If you entered the wrong shipping address, please email us at support@inspaws.com within 24 hours of placing your order. Don’t forget to include your order number and write “Address Issue” in the subject line. We will do our best to accommodate your request. Once your order is fully processed and a tracking number is provided, your order can no longer be canceled. 

Please email support@inspaws.com within 24 hours of placing your order. Make sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request.

Please note, once your order is fully processed and a tracking number is provided, your order can no longer be canceled.

For additional information about returning your order, check our Returns Policy. If your order has already been shipped, you will need to return the order to us.

All prices on our website are displayed inclusive of tax, buyers do not need to pay additional taxes. Import duties and VAT charges may apply for international deliveries, if you encounter an unexpected fee, please feel free to reach out to see if we can work out the details.

Some orders may ship separately depending on product type, warehouse handling, or carrier packaging requirements. If this happens, each shipment will have its own tracking information.

We’re sorry to hear about the mix-up in your order! Please reach out to our support team at support@inspaws.com within 7 days of receiving your order for further assistance.

If you have received damaged or faulty item, please contact us at support@inspaws.com immediately upon receipt of the shipment and provide a photo of the defective item and with your order number, email, and full name.

If we made a mistake with your order we will send a replacement product or refund you for the price of the defective item if possible. 

Note: Inspaws monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Inspaws reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

Please be aware due to weather, promotional periods, and holidays, we often see a delay in shipping times on all orders.

Please contact us if you do not receive your shipping confirmation and tracking information within 10 business days of your order date. We apologise for any inconvenience caused.

Please wait 72 hours from the delivery date before contacting us as packages can be marked as delivered early. We recommend checking with your neighbors, in your mailbox, with your building management, and surrounding delivery areas in the meantime.

If you do not receive your order within 7 days of your tracking update, please reach out to our support team. We’ll always do our best to find a fair and friendly solution.

We are very sorry to hear that you did not locate your package. We will work with the carrier to thoroughly investigate all delivery issues. Based on our assessment, and at inspaws’s discretion, we may issue a replacement order to a new address.

Please contact our support team at support@inspaws.com with your order number for further assistance within 7 days from the marked delivery date.

We are not liable for stolen or lost packages when the shipping address is incorrectly provided at checkout or the recipient is no longer at the provided address.

Unfortunately, we currently do not offer exchanges, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

For more information, please visit Return Policy.

To start your return process, please email us at support@inspaws.com to initiate your return. After you've requested a return, kindly wait as we'll email you with shipping information and instructions within 24 to 48 hours.

No, customers are responsible for any return shipment costs, unless there is a manufacturer defect. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If your item arrives damaged or defective, within 7 days of the delivery received date and provide a photo of the defective item, and we may replace it at no additional cost.

Yes, we offer full and partial refunds. Please be sure no dirt, grass or pet hair is on the item you are returning.

• Full Refund: In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
• Partial Refund: If the packaging has been opened and the product has been used, you are eligible for a partial refund. The refund amount will be assessed by our customer service team based on the condition of the item.
  
• No Refund: If the product has been damaged and the damage is not covered by your warranty, you are not eligible for a refund.
  

*Items returned in unacceptable condition may affect your refund eligibility or amount.

Approved refunds are returned to your original payment method. Depending on your payment provider, refunds typically appear within 3–7 business days after processing.

If your question is not addressed or you’d like further information, reach out anytime at support@inspaws.com with your inquiry title on the subject line, we’ll do our best to answer any questions you have.